Switched carriers and the touch screen stopped working

[userHtmXnojDp8]

I switched from tmoble to metro and the screen on my device stops working. It also closes apps

[photosbyraffy]

You might be able to find a fault by running the device checks in the support tab to see where the fault is

[Samsung_Moderator · Accepted solution]

Hey there! If you have already tried a hard restart on the device and the touch screen still isn't working for you, you may need to take it to a certified technician to see what is going on!

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.