(Last edited by
SamsungChelsea
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Back during the Galaxy S22 pre-order period from Feb 12 to 14, I ran into an issue trying to take advantage of the additional $50 discount for using T-Mobile online activation. When you select this discount, during checkout you're prompted to sign into your T-Mobile account using your phone number and PIN/passcode and it doesn't work. You get an error that says "Something went wrong. Please try again later." but it never works later. Yes, I've verified that I'm using the correct PIN so that's not the issue. This issue was reported by another customer right after the S22 pre-order period started 5-6 weeks ago and it's still not fixed. I work in IT and there's clearly some kind of authentication issue occurring between Samsung and T-Mobile. Here's a screen shot of the error.
The old discussion in the community that I participated in back in February appears to have been deleted because the link to the thread doesn't work and I don't see my comments from that thread in my posting history anymore. Samsung must have deleted the discussion because it was never fixed.
Samsung, please address this issue.
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I finally placed an order with the $50 T-mobile online activation discount. The T-Mobile support rep I chatted with via DM on Twitter fixed the issue on my account that was causing the issue so I'll explain what they did so that others can try it. Apparently my account was still linked to my employer for a discount which no longer exists since T-Mobile discontinued the corporate discount program many years ago. The T-Mobile rep said "It's possible that having this linked is creating an issue between T-Mobile and Samsungs online ordering system so what I'd like to do is submit to have that status removed and then see if you can complete a purchase online after that." She put in the request to remove that on Saturday and by Sunday I was able to place the order with the T-Mobile online activation. She said it could take 2-5 business days to remove it from my account but the T-Mobile rep told me to periodically keep trying to checkout with the online activation discount to see if it worked and it did the day after she put in the request to remove the corporate discount from my account.
It looks like this corporate discount link caused Samsung to identify my T-Mobile account as a business account which is not supported on Samsung.com for online activation. Here's a screen shot of part of the T-Mobile online activation sign-in page during checkout which says which account types are not supported.
To get the corporate discount link removed from your T-Mobile account, I would contact T-Mobile T-Force via a DM to TMobileHelp on Twitter or through Facebook Messenger because they provide better support than the off-shore telephone support reps. Here's a discussion on T-Mobile's community site about to reach T-Force.
https://community.t-mobile.com/accounts-services-4/how-to-reach-t-force-13286
Yes, I can add the promotion to my cart too. You're clearly not understanding the issue. After you click "checkout" button in the shopping cart, you are promoted to sign into your T-Mobile line to perform the online activation and that step is NOT WORKING. This is the next web page you get after you checkout with the T-Mobile online activation in your cart.
