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Original topic:

USB C connection loose

(Topic created: 09-25-2023 02:08 PM)
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jpiere
Astronaut
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Galaxy S22

I have had my phone for less than a year and the connection to charge is loose.   It keeps on coming back with check your connection.  If I put it in and move it around it connects. 

Is this covered under warranty?  Is is expensive to fix?

 

thanks  Jim

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey there! I can certainly understand the need for your charger to not be loose in the charging port. If you have already tried different chargers, and they are all loose like how you are describing I would have a certified technician take a look at the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hey there! I can certainly understand the need for your charger to not be loose in the charging port. If you have already tried different chargers, and they are all loose like how you are describing I would have a certified technician take a look at the device. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

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