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Unable to verify finger ID in Samsung Wallet

(Topic created: 04-21-2023 08:04 AM)
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knight_rider_559
Asteroid
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Galaxy S22

I couldn't verify my finger ID just say try again and now I couldn't add my debit card say couldn't register try later. IS ANYONE GETTING SAME ISSUE PLEASE FIX IT NOW

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey, I can get why you are frustrated with the fingerprint ID not working correctly. We would like to thank you for bringing this to our attention. Try taking a look at these troubleshooting steps. It goes over what to do if your fingerprint ID is not working. Take a look at the link here: http://www.samsung.com/us/support/troubleshooting/TSG01201424/

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WillTek
Constellation
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Galaxy S22
Hi, i dont have that problem i have the s23 ultra and its fine, but maybe try to add your finger print again hope this helps
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knight_rider_559
Asteroid
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Galaxy S22
I've try twice yesterday and I removed app the download again
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S22

Hey, I can get why you are frustrated with the fingerprint ID not working correctly. We would like to thank you for bringing this to our attention. Try taking a look at these troubleshooting steps. It goes over what to do if your fingerprint ID is not working. Take a look at the link here: http://www.samsung.com/us/support/troubleshooting/TSG01201424/

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funva
Cosmic Ray
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Galaxy S22
This is a really bad way to do it, but there is a trick to getting the fingerprint to work on Samsung phones. It's to make sure you're finger that you're using is a little moist or oily. If you are using dry fingers miss the time it will not work.
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