Version button not showing in Diagnostic Tool

[1Nasser]

Hi, so i bought new S22 Ultra and i wanted to test it through everything in test mode, but when i wanted to press the verison button, I can't find it in the test mode while other people have it!

[1Nasser]

i am running tests through the Diagnostic Tool. but there is one missing which made ask about it

https://prnt.sc/OY4iME6K0BX1

based on this picture from the link, i don't have that one while other people do.

[Robin621k]

The diagnostic tool where?
In the members app?
How are you getting to that screen?
Where are you located?
Who is your carrier?

[1Nasser]

Yes i do.

by : *#0*#

[1Nasser]

tool access through *#0*# im located in MiddleEast my phone is made in vietnam hope

it has another name which is testing mode

[Robin621k]

This is a US board, we don't have that on our carriers.

[1Nasser]

Oh, okay then how do i contact my carrier ? im kinda lost on it

[Robin621k]

I wouldn't know!

[Samsung_Moderator · Accepted solution]

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html 

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.