Thank you for your advice. After 2 hours of being disconnected twice, having to talk to someone on a chat who wasn't getting me anywhere and wouldn't allow me to talk to someone on the phone, finally getting someone to call me who wasn't getting me anywhere, I found the answer while she was in my phone trying everything but the right thing. I had such a headache afterward! She was attempting to close my email account when I saw that the option to show images was off. I told her that it should be turned on and problem solved. We then went to my other email address and did the same thing. Trying to talk to Samsung and get answers is nearly impossible anymore.
