ATT DON'T UNLOCK MY S23 ULTRA WHICH IS PAID FOR IT

[SABROSO4YOU]

I PURCHASED A SANSUMG GALAXY S23 ULTRA FOR MY SON ON 2023 ON 2024Y SON GOT A IPHONE GAVE THE S23 AT&T DON'T WANT TO UNLOCK IT UNLESS I GET A LINE WITH AT&T FOR AT LIST 3 MONTHS THEN REQUEST AN ANLOCK CODE TO THEM. 

WHY IS MY PHONE AND IS PAID?

[LongHiker · Accepted solution]

If it is an AT&T branded phone, then you will need to follow AT&T's directions on how to get it unlocked.

[codename]

They have a website to do an unlock request, all you need is the IMEI.
I would try that route

[realaud]

This is an issue to take up with AT&T.  If you purchased the original phone on AT&T & then paid it off, it should have been automatically unlocked. I would assume that the phone under AT&T was active for more than the 3 required months, so they should unlock it.  This is not a Samsung issue, it is an AT&T issue.  If they will not unlock it because it now of their network, just switch carriers for 3 months.  If you buy a locked phone from any carrier, they all require a certain amount of active time on their network before they will unlock it. Like I said, you can try to argue the point that it was on their network previously and should, therefore, be eligible to be unlocked.