Original topic:

Apps are not compatible with the latest update

(Topic created: a month ago)
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userKZRUmO9Q6a
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Galaxy S23

A lot of apps are no longer compatible with this latest update! This is terrible! I've tried multiple fixes and have not found any that work.

12 Replies
realaud
Honored Contributor
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Galaxy S23

What specific apps are you having trouble with?  You may have to update them.  If there are no updates available in the Play store, you will have to contact the app developer to find out if and when there will be a compatible update.  For the record, I have not had a single app incompatibility with any of the updates.

userKZRUmO9Q6a
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Galaxy S23
Many unfortunately. I am unable to update. When I go to update it states that it is not compatible with my phones latest version. I've tried clearing caches and there was a recommendation to shut off app scanning. Neither worked. I'm unable to back out of this latest software update as well. I'm just stuck unless I factory reset my phone I guess. Blue sky, health insurance, games and other social media apps are effected. Each day brings a new app with the same message.
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Dan2023
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Galaxy S23
Have you tried uninstalling, then reinstalling one of the apps, as a fix?
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userKZRUmO9Q6a
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Galaxy S23
I have. It will not reinstall the app due to it not being compatible with the latest software update. It's pretty frustrating.
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Yaswanth
Galaxy
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Galaxy S23
Can you post a screenshot of the latest update version you are using now?
Settings> Software update > Last Update
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userKZRUmO9Q6a
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Galaxy S23
Here a screenshot of the latest update. I'm seeing people with my same issues on Reddit. I'm not sure if this is more a Samsung issue or a Google issue at this point. My husband has a Google pixel and is not having issues.1732730563971.jpg
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realaud
Honored Contributor
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Galaxy S23

Is your Google Play system up to date? Settings/about phone/software information/Google Play system update. Tap to check. 

And you did not answer my question about which specific apps are not working.

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userKZRUmO9Q6a
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Galaxy S23
As of now it's Sydney health app, Bluesky and Merge Mansion. Netflix did it as well but I was able to update that app only through Samsung store and it started working. The other apps still don't work regardless of which store I try.
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userKZRUmO9Q6a
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Galaxy S23
I did call BCBS because that's the company that uses the Sydney app. The representative didn't really understand my issue but I'd sending me physical insurance cards since I'm unable to use their app. So that's helpful.
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