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07-05-2023 07:51 AM in
Galaxy S23Perfect phone nothing wrong with it, all the sudden black lines from the top and bottom of the screen can be seen. Too bad I freaked out and restarted my phone and the issue went away.
should I be concerned?
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07-05-2023 09:46 AM in
Galaxy S23Hello, Welcome to the Community. We understand being concerned with black line on the phone. We have two articles that address concerns that could be the cause and may help.
1. Pink lines or dead pixels on Galaxy phone or tablet's display This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues.
2. Cracked or bleeding screen on Galaxy phone or tablet This article describes when there is actual damage to the screen and provides links for service options. In the U.S., you can also contact customer service at 1-800-726-7864 to create a service ticket for mail-in service.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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07-05-2023 08:54 AM in
Galaxy S23- Mark as New
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07-05-2023 09:46 AM in
Galaxy S23Hello, Welcome to the Community. We understand being concerned with black line on the phone. We have two articles that address concerns that could be the cause and may help.
1. Pink lines or dead pixels on Galaxy phone or tablet's display This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues.
2. Cracked or bleeding screen on Galaxy phone or tablet This article describes when there is actual damage to the screen and provides links for service options. In the U.S., you can also contact customer service at 1-800-726-7864 to create a service ticket for mail-in service.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html