JUMP TO SOLUTION Solved

Original topic:

Black lines accross the screen

(Topic created: 07-05-2023 07:51 AM)
4309 Views
userlvn8QAiTNS
Constellation
Options
Galaxy S23

Perfect phone nothing wrong with it, all the sudden black lines from the top and bottom of the screen can be seen. Too bad I freaked out and restarted my phone and the issue went away. 

 

should I be concerned?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand being concerned with black line on the phone. We have two articles that address concerns that could be the cause and may help.


1. Pink lines or dead pixels on Galaxy phone or tablet's display This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues. 


2. Cracked or bleeding screen on Galaxy phone or tablet This article describes when there is actual damage to the screen and provides links for service options. In the U.S., you can also contact customer service at 1-800-726-7864 to create a service ticket for mail-in service. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

2 Replies
Options
Galaxy S23
If if doesn't happen again and you're phone isn't doing other weird things besides the usual things phones do I wouldn't worry. I know that's easier said than done
0 Likes
Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand being concerned with black line on the phone. We have two articles that address concerns that could be the cause and may help.


1. Pink lines or dead pixels on Galaxy phone or tablet's display This article contains steps for correcting pixel issues and includes steps such as testing the phone in Safe Mode to rule out 3rd-party app issues. 


2. Cracked or bleeding screen on Galaxy phone or tablet This article describes when there is actual damage to the screen and provides links for service options. In the U.S., you can also contact customer service at 1-800-726-7864 to create a service ticket for mail-in service. 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html