The main camera (1x) of my new s23 ultra is giving purple and green colors on the whole screen. All the other cameras are working fine. Click to see video
Can someone please explain why is this happening and how to fix this?
Also, you will see when I keep the camera still, the picture becomes better.
Hello Sidak101, Welcome to the Community. We understand the concern of the green and purple colors using the (1x) setting in the camera.
Try these suggestions to see if there is any change:
Add more light to the scene.
Disable Super steady. Super steady mode uses a very fast shutter speed.
If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears.
If you continue to experience the behavior after completing the troubleshooting, it is recommended to have the phone evaluated. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello Sidak101, Welcome to the Community. We understand the concern of the green and purple colors using the (1x) setting in the camera.
Try these suggestions to see if there is any change:
Add more light to the scene.
Disable Super steady. Super steady mode uses a very fast shutter speed.
If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears.
If you continue to experience the behavior after completing the troubleshooting, it is recommended to have the phone evaluated. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
