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Camera (1x) giving green and purple colors throughout the screen

(Topic created: 06-20-2023 01:15 AM)
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Sidak101
Constellation
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Galaxy S23

The main camera (1x) of my new s23 ultra is giving purple and green colors on the whole screen. All the other cameras are working fine. Click to see video 

Can someone please explain why is this happening and how to fix this? 

Also, you will see when I keep the camera still, the picture becomes better. 

1 Solution


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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello Sidak101, Welcome to the Community. We understand the concern of the green and purple colors using the (1x) setting in the camera.

Try these suggestions to see if there is any change:

  • Add more light to the scene. 
  • Disable Super steady. Super steady mode uses a very fast shutter speed.
  • If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears.

This article provides steps such as resetting the camera app and testing the phone in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001329

If you continue to experience the behavior after completing the troubleshooting, it is recommended to have the phone evaluated. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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2 Replies
chadptorres
Asteroid
Options
Galaxy S23
Looks to me like you have a faulty unit or bad software. I would reach out to Samsung for a replacement.
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Reply
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello Sidak101, Welcome to the Community. We understand the concern of the green and purple colors using the (1x) setting in the camera.

Try these suggestions to see if there is any change:

  • Add more light to the scene. 
  • Disable Super steady. Super steady mode uses a very fast shutter speed.
  • If you are using Pro Video mode, you'll likely see this phenomenon begin at speeds faster than 1/125. Adjust the shutter speed slower until the artifact disappears.

This article provides steps such as resetting the camera app and testing the phone in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001329

If you continue to experience the behavior after completing the troubleshooting, it is recommended to have the phone evaluated. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html