Original topic:

Most Contacts Missing After Carrier Shutdown

(Topic created: a week ago)
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mere428
Asteroid
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Galaxy S23
My carrier, T-Mobile had a large area wide shut down today. While down. I noticed all(approximately 100) of my contacts were missing except for 17

Of the 17 remaining: 


Some were from many phones/years ago, that were not there before the outage.

Some were contacts entered recently. 

Some were long time contacts.

I tried restore, and nothing, my backup Google account only shows 17. Nothing to restore from Sim card, v file.

I searched for hidden, toggled to "show hidden" and nothing.

I tried to clear contacts cache, nothing.

Restarted and cleared phone cache, nothing

Internal storage shows Contacts app at 12.96 MB, not sure if that is germane, none of my contacts have pictures. Just seems like a lot for 17 contacts, and gives me hope my contacts are somewhere.

I am at my wits end, there are important numbers on there.

Please help! Thanks
4 Replies
TonyT2000
Cosmic Ray
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Galaxy S23
Hello , there. I reccomend chatting with a live Samsung Care Pro. Search results: Samsung chat https://g.co/kgs/5xdFq9N I hope this helps!
mere428
Asteroid
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Galaxy S23
Thank you soooooo much. Samsung agent was incredible, he remote accessed my phone, tried everything I had already tried, I was losing hope. Then he had me change my default phone to Google and Voila! All contacts restored.

I hope anyone else that has the same issue I did can use this post to help.
TonyT2000
Cosmic Ray
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Galaxy S23
I am so happy that you got the issue you were facing solved. Have a wonderful rest of your day or night.
mere428
Asteroid
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Galaxy S23
You too
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