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My phone won't scan QR codes anymore

(Topic created: 02-10-2024 06:25 PM)
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userzMLeUqUe8f
Asteroid
Options
Galaxy S23

Help, my phone won't scan QR codes anymore. I've restarted my phone and that did nothing. Any suggestions 

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Solution
Belaythatorder
Supernova
Options
Galaxy S23
A couple of pieces of troubleshooting: open camera app settings and make sure scan QR codes hasn't been toggled off. If this started after a recent security or OS update I recommend performing a partition cache clear which is good for weeding out the software bugs they sometimes bring. Here are the steps:
https://www.hardreset.info/devices/samsung/samsung-galaxy-s23/wipe-cache/

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9 Replies
LordVako
Comet
Options
Galaxy S23
What model? What are you using to scan?
userzMLeUqUe8f
Asteroid
Options
Galaxy S23
It's the S23 ultra and I'm trying to use my camera
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LordVako
Comet
Options
Galaxy S23
Are you using any app? If so which?
userzMLeUqUe8f
Asteroid
Options
Galaxy S23
No just my camera, it's always worked before. I did try Google lens and it read qr code just fine.
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Solution
Belaythatorder
Supernova
Options
Galaxy S23
A couple of pieces of troubleshooting: open camera app settings and make sure scan QR codes hasn't been toggled off. If this started after a recent security or OS update I recommend performing a partition cache clear which is good for weeding out the software bugs they sometimes bring. Here are the steps:
https://www.hardreset.info/devices/samsung/samsung-galaxy-s23/wipe-cache/
userzMLeUqUe8f
Asteroid
Options
Galaxy S23
It was the toggle switch! Thank you so much it was driving me crazy!!
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Belaythatorder
Supernova
Options
Galaxy S23
You're welcome...glad you got it worked out!
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LordVako
Comet
Options
Galaxy S23
🤦🏻🤷🏻
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Popsicle20
Red Giant
Options
Galaxy S23
I'm glad you were able to find and fix the issue with your camera.

In case you need them, here are two other ways to scan QR codes with your phone.

There is a tile on the Quick Panel (see screenshot). I've changed my panel a bit, so I don't remember whether this tile shows by default or needs to be added.

The Samsung Internet browser will also scan QR codes. Tap the three-lines menu in the bottom right corner and then tap the icon labeled "QR Code scanner". (These buttons can be moved around, so yours may not be in the same place as mine.)1707654755011.jpg1707654755014.jpg