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09-20-2024 08:39 AM in
Galaxy S23Hello,
I have had my S23U phone for almost a year. I had no issues printing documents from my phone in the past. Then I traveled to 5 different countries over the summer. When I got back, my phone is not the same anymore. Every document I send to HP printer, the text comes out blurry/fuzzy. I tried different plugins(default, Samsung, HP) to no avail. All other Samsung phones we have in the household(S23,S24,S21) and all our Windows laptops don't have such issue. The prints sent from those devices come out nice and sharp. It's just my phone. Any idea what could go wrong? Maybe I need to reset some settings in my phone? I have no idea where to begin.
Please help!
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10-10-2024 08:03 AM (Last edited 10-10-2024 10:02 AM ) in
Galaxy S23Only now, when I bought a new phone, did I figure out what the issue was. 🤦🏻:female_sign:
I copied all the apps from my S23 Ultra to my new S24 Ultra to only see the prints come out as blurry as before😂 I was using Microsoft 365 app to open and print the pdf files. So now I had two phones that were printing blurry documents. I then decided to use the Word app that I also had on my phones. And voila.. the prints came out nice and sharp! I deleted that Mictosoft 365 app.. I re-installed it and now all the documents I send to printer from my phone look picture perfect.
Oh, and I could not find that printer spooler thingy on my phone, btw.. But that's Okay. Problem solved!
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09-20-2024 02:32 PM (Last edited 09-20-2024 02:34 PM ) in
Galaxy S23Really, this should have nothing to do with the phone itself. Perhaps the print service app got corrupted. You may have to uninstall and reinstall the print service.
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09-20-2024 07:57 PM in
Galaxy S23I did reinstall both, HP and Samsung print plug-ins. Nothing changed after reinstall. I couldn't figure out how to uninstall or at least reset the default print plug-in service. I'm on the verge of resetting the phone to factory settings in the hopes this will resolve the issue.. but I would really like to avoid such drastic measure.
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09-20-2024 08:01 PM in
Galaxy S23- Mark as New
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09-20-2024 08:14 PM (Last edited 09-20-2024 08:30 PM ) in
Galaxy S23I tried all possible variations. I would leave only default print service plug in on. I would download other plug ins one by one and turn only those on one at a time. I just downloaded one more plug in. Nothing works! 🤦🏻:female_sign:
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09-21-2024 02:49 AM (Last edited 09-21-2024 06:13 AM ) in
Galaxy S23Last resort would be to make sure your documents are backed up somewhere and factory reset your phone and restore your backup.
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09-21-2024 05:42 AM (Last edited 09-21-2024 05:51 AM ) in
Galaxy S23When I say the phone, I mean it has something to do within the phone, not the printer or wifi or anything else. So I am focusing on looking for something that went wrong in the phone settings maybe.. just like you said, it could be a corrupt app or something...
I recently bought a truck. I took it to a car service for inspection and was going to go get the license plates after that. But I forgot to bring the bill of sale with me, so I asked the guy at the car service to use his printer to print that document from my phone.. Guess what? The document came out looking like brown substance from their printer, too lol
Thank you for your suggestions. I will try to do all that and see what happens.
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09-21-2024 06:04 AM (Last edited 09-21-2024 06:12 AM ) in
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09-21-2024 07:08 AM in
Galaxy S23I sent a document from my phone to another. Printed it from that other phone. The document came out nice and sharp.
So no matter what printer is used, it corrupts the documents that I send from my phone.. The communication between the phone and the printers is messed up, it seems. Do I reset wifi settings on my phone maybe? I'll try that..
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09-21-2024 07:22 AM (Last edited 09-21-2024 06:21 PM ) in
Galaxy S23You could try that, but perhaps a deleting the cache partition first and if that fails, factory reset may be the only option. The cache is where the documents would spool.