JUMP TO SOLUTION Solved

Original topic:

PWM issue in S23 Ultra

(Topic created: 08-02-2023 01:28 AM)
3384 Views
sgrprasad
Astronaut
Options
Galaxy S23

My eyelids burn, my eyes feel strain and my vision seems affected, and I get headaches. Its to the point that I have to limit my time looking at it. Samsung S23 ultra

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 The quickest way to reach this specialized team is by calling 1-800-726-7864

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

View solution in context

0 Likes
Reply
6 Replies
Options
Galaxy S23
See a doctor
OakGecko
Constellation
Options
Galaxy S23
Yep doctor time
MrPeanut
Astronaut
Options
Galaxy S23
Limit your screen time, too.
Rplatt56
Nebula
Options
Galaxy S23
Use a blue filter
0 Likes
Reply
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23

@sgrprasad as others have suggested, using the built in blue-light filter on your phone can work wonders. Also, consider lowering the brightness using the "extra dim" functionality (located in Settings>Accessibility > Visibility enhancements) can help as well. This allows for the screen's brightness to be diminished far more than normal. Hope this helps!

Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 The quickest way to reach this specialized team is by calling 1-800-726-7864

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

0 Likes
Reply