Hello, Welcome to the Community. We understand the frustrations with the phone being slow. There are some steps that may help.
Anytime the phone is updated, we recommend clearing the cache partition and repairing the apps in the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. - Run the repair apps option and your device will restart.
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone.
If the troubleshooting steps did not resolve your issues we recommend having your device evaluated by a Samsung technician. You can use the following link to find a list of service centers in the U.S. that can do the repair:
I currently have a half dozen apps I can't even use because, since the update, they refuse to sign in. Biometrics or password either way they just hang-up and time out while trying to log in. Pretty annoying.
Hello, Welcome to the Community. We understand the frustrations with the phone being slow. There are some steps that may help.
Anytime the phone is updated, we recommend clearing the cache partition and repairing the apps in the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. - Run the repair apps option and your device will restart.
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone.
If the troubleshooting steps did not resolve your issues we recommend having your device evaluated by a Samsung technician. You can use the following link to find a list of service centers in the U.S. that can do the repair:
