Printer spooler takes too long to cancel job

[CatGymnPaint]

I can print one document, but if I need to print from another file after that, the printer suddenly becomes unavailable. I have to cancel the job from the notification, then force stop the spooler, then try again. 😠 Sometimes, I have to restart the printer. This has been happening for a few months. 

I have an Epsom Workforce printer and I've updated the plugins & apps. 

[LongHiker]

@CatGymnPaint Sounds like something that you should reach out to Epson support. Epson is not a Samsung product. 

[CatGymnPaint]

Epson not being a Samsung product, that I know, but I was wondering if it could be with the Samsung print plugin.

[MrGhoul]

Do you have a vpn? If so, in the vpn settings, make sure "local network discovery" (or named similarly) is enabled.

[CatGymnPaint]

Apparently, I do have one installed, but it's not enabled.

[toredd]

The only way I was finally able to get it to work was to install a specific HP Smart plug in in the app store for my printer. It works now but still sporadically

[CatGymnPaint]

I do have the Epson enabler plugin. And yes, it just works the first time and then I have to do as described in order to print anything else. 🤷

[CatGymnPaint]

I might check with the manufacturer website too, but at this point it's possible they could end up playing the "blame game".

[realaud · Accepted solution]

Are you using the Epson print services or the generic, default print services? I was having a problem like that with HP Smart primt services, but I turned ot off and now only use Samsung's default print services. Settings/connections/more connection settings/printing.

[CatGymnPaint]

Thanks, I'll give that a try. 👍