Running slow after update

[Brayden1]

My s23 ultra still hasn't got a one ui 14 update and is starting to run slow. It's a locked AT&T phone and called both Samsung and AT&T and they said they can't do anything about it. I got on my computer but no update there, factory reset the phone 3 times and still won't update. I need help now

[LongHiker]

@Brayden1 If it's AT&T locked, then it is an AT&T issue. I would take it into one of their locations and have them resolve it. 

[Charkatak]

Is your carrier also AT&T or something else?

[Brayden1]

It is AT&T

[ohio_mike]

https://us.community.samsung.com/t5/Galaxy-S21/S21-updated-UI/td-p/3031137?src=ShareByUserCM

[Brayden1]

I already saw that article and it didn't help

[ohio_mike]

What is your service provider software version. It might be helpful

[Brayden1]

?

[ohio_mike]

Here's mine and it explains why I can't update