S23 Preorder Feedback ; Trade In deals / Promotion feedback

[SC1988]

These are the worst preorder trade-in deals ever. How dare Samsung try forcing us to sign contracts for 36 months with carriers to get the best deals. Gen Mill and Gen Z hate contracts. People need to boycott till they drop the prices for unlocked trade. For the previous s22 and fold and flip 4 models. CLEARLY SOME PEOPLE ARE BRAINWASHED STILL GETTING THEM. Sadly looking for clout as well. How pathetic.

[Members_VaB2fpL]

Last year, I purchased a Samsung Watch 5 Pro. At the time, Samsung was offering a trade-in discount for sending back my used watch. The program rules stated that I would need to send a watch in ANY CONDITION to get a $50 discount. So I send in a smartwatch that had been lying around for over three years. Prior to sending it, I tried to charge it and turn it on. It did not charge, nor turn on. I clearly stated to Samsung that the watch does not turn on. But I was supposed to send in a watch in ANY CONDITION. A few weeks later, I got an email from Samsung stating that I did not qualify for the discount since - I did not reset the watch. It is obviously very hard to reset a watch that does not charge or turn on.

Not having learned my lesson with Samsung, I ordered a Samsung S23 Ultra and again took advantage of the $500 trade-in credit for a Samsung S22 Ultra. My phone was almost perfect. I packed it in the original packaging and then put it into a padded envelope and sent it back to Samsung. Today, the package was delivered to Samsung. Within hours, I received an email that I would be charged $155 since the phone I had sent in had a cracked screen. I discussed this with their customer service for over an hour. They were very busy since there were too many disputes. I escalated the issue and was told to expect a resolution within a few days.

One hour later, I got a second email stating that they had just received the device and would review it over the next 3-7 days. So, the first email was simply an attempt to steal $155 from me as they stole $50 for the watch that was not reset since it would not turn on.

Fed up with Samsung. All trust in this company is gone. Don't fall for the trade-in program. It is a scam to get you to purchase phones, turn in the good phones which they can resell in other markets, and still charge you for invented reasons.

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[Deputy1]

I've always received around $800 for the previous years flagship phone. This year, only $500! Samsung apparently doesn't want my money.

[floydvoid]

not much else to say...

[SirTJ]

I was very disappointed honestly. Especially since the phones are similar in price, I was expecting to be paying between 200-300 maximum

[manzoorboy06]

😆 Samsung team must be high. There is no way I am trading this year. Bye Felicia Samsung

[DAN003]

They lower trade in value and increase it on promotions

[users2wNCMBZ6D]

Agreed. Terrible trade in values

will not uprade for these prices

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[ucancwhatic]

I agree

[S22ultrausa]

Exactly my feelings and situation right now. Pathetic game by Samsung. I was waiting all these days for the launch and willingness to upgrade. With just $500 for my s22u this doesn't make a sense at all to switch. S22u is so fast that any faster won't matter. It clicks good images too. With 700 plus taxes its not a worthy upgrade. Had it been around 350 usd i would have jumped into the wagon

[Zane99]

The deals we get this year are not my cup of tea and to make it worse, galaxy phones are not valued as much after a period of time from what I saw today. It's unfortunate but hopefully next year that will be corrected for the S24 Series with the return of enhanced dual trade-ins for unlocked consumers like myself. If not, I'll spend my money elsewhere. Let them learn the hard way.