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S23+ Speaker issue

(Topic created: 09-30-2023 09:10 AM)
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Tauroubororus
Astronaut
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Galaxy S23
So I have a strange issue with my phone. When I switch to or from the speaker mode during a call, the call seems to mute me to the other person on the call. I then have to hang up and call back. I can hear them perfectly. Same thing going from android auto in the car to the phone. Any ideas?

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, welcome to the Community, and thank you for reaching out to us about your difficulties usign speakerphone. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

If the troubleshooting isn't helpful, submit an error report (https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/#:....), and the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

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3 Replies
StacyStac
Astronaut
Options
Galaxy S23

Omg I went thru dat with my Motorola only. Aftr the update it did,omg whn I put some bdy on speaker,in order for em to hear me if,n whn I took em off,I had to hang up,n call em bk...🤦🏾but nw with my new Samsung I've had since 7/23 dis summer,ion hv to go thru dat no more. Every bdy hearin wht chu say,even for a min,ion do.

DodgeCity
Astronaut
Options
Galaxy S23
*6 will un mute and mute the call. I had same issue and even though the mute button wasn't highlighted I was still muted. Press *6. It will unmute. No need to hang up.
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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, welcome to the Community, and thank you for reaching out to us about your difficulties usign speakerphone. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

If the troubleshooting isn't helpful, submit an error report (https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/#:....), and the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.