Samsung Galaxy S23 Ultra After 6.1 update its not possible to talk with people in phone more than 16 min & 38 sec .... I call back, same procedure every time. As far as I can tell it seems to only affect outgoing calls... Anyone else? Any suggestions?
___________ Update. Now I have try the following: Clear cash for phone app Renew phone operator settings Clear cash from boot menu Still same problem... tomorrow I will if possible try with another sim card. Update 2. Today I went to my phone operator store and got a new SIM card and look if there was something wrong with my account. Nothing wrong and still same issue.
Hello, There. I can understand the frustration! That sounds so aggravating having to end calls and recall! While we are not able to assist with international devices, I can advise what I would do from a US standpoint.
- I would try to put the phone into safe mode, and see if you're able to bypass the 16-min mark on a call. If calls work fine in safe mode, this would be a sign that a third-party application is causing this. I would slowly begin to remove apps one by one until you're able to narrow it down to who is the culprit.
I would check with your carrier again, to see if they can see anything or settings from a carrier standpoint that would impact the calls, and then from there, I would recommend service on the phone and see about getting the software reflashed. You can set up service by using the following link: https://www.samsung.com/us/support/service
That's strange I been on a couple calls that are well over 1hr and works great I would suggest clearing the system cache and see if that helps
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Hello, There. I can understand the frustration! That sounds so aggravating having to end calls and recall! While we are not able to assist with international devices, I can advise what I would do from a US standpoint.
- I would try to put the phone into safe mode, and see if you're able to bypass the 16-min mark on a call. If calls work fine in safe mode, this would be a sign that a third-party application is causing this. I would slowly begin to remove apps one by one until you're able to narrow it down to who is the culprit.
I would check with your carrier again, to see if they can see anything or settings from a carrier standpoint that would impact the calls, and then from there, I would recommend service on the phone and see about getting the software reflashed. You can set up service by using the following link: https://www.samsung.com/us/support/service
