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Original topic:

S23 ultra no read receipts in Samsung messages

(Topic created: 06-17-2023 06:09 AM)
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twisted99
Asteroid
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Galaxy S23

2 New unlocked s23 ultra on tmobile. I have turned on the "show when read" and "show when delivered"  options on both phones. Only shows " delivered" on both phones.

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello, Welcome to the Community. We understand the frustration of the Read Receipts not working correctly. Have you tried toggling the setting off then on again?

You can also try clearing the app cache, and then restart the phones. https://www.samsung.com/us/support/answer/ANS00077611/

Please note that both parties have the feature enabled for it to work.

If you are still unable to view Read Receipts, we recommend reaching out to your service provider for additional assistance, as they are responsible for the service.

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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello, Welcome to the Community. We understand the frustration of the Read Receipts not working correctly. Have you tried toggling the setting off then on again?

You can also try clearing the app cache, and then restart the phones. https://www.samsung.com/us/support/answer/ANS00077611/

Please note that both parties have the feature enabled for it to work.

If you are still unable to view Read Receipts, we recommend reaching out to your service provider for additional assistance, as they are responsible for the service.