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S23U: Documents sent from phone to printer come out fuzzy

(Topic created: 10-10-2024 08:03 AM)
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dmalysh
Asteroid
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Galaxy S23

Hello,

I have had my S23U phone for almost a year. I had no issues printing documents from my phone in the past. Then I traveled to 5 different countries over the summer. When I got back, my phone is not the same anymore. Every document I send to HP printer, the text comes out blurry/fuzzy. I tried different plugins(default, Samsung, HP) to no avail. All other Samsung phones we have in the household(S23,S24,S21) and all our Windows laptops don't have such issue. The prints sent from those devices come out nice and sharp. It's just my phone. Any idea what could go wrong? Maybe I need to reset some settings in my phone? I have no idea where to begin.

Please help!

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Solution
dmalysh
Asteroid
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Galaxy S23

Only now, when I bought a new phone, did I figure out what the issue was. šŸ¤¦šŸ»ā€:female_sign:

I copied all the apps from my S23 Ultra to my new S24 Ultra to only see the prints come out as blurry as beforešŸ˜‚ I was using Microsoft 365 app to open and print the pdf files. So now I had two phones that were printing blurry documents.  I then decided to use the Word app that I also had on my phones. And voila.. the prints came out nice and sharp! I deleted that Mictosoft 365 app.. I re-installed it and now all the documents I send to printer from my phone look picture perfect. 

Oh, and I could not find that printer spooler thingy on my phone, btw.. But that's Okay. Problem solved! 

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