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Original topic:

Spotify issue in S23+

(Topic created: 08-06-2023 07:07 PM)
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bramdon
Astronaut
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Galaxy S23
The app Spotify doesn't want to open saying the app doesn't respond , I deleted the app, clear cache and data and I have not fixed my problem. What can I do?
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9 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@bramdon When following the instructions on this page exactly, does the issue continue to persist?

https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485

 

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bramdon
Astronaut
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Galaxy S23
I did all that. Still the same issue
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@bramdon Which version of Spotify do you have installed, and how long has this been happening? Did it first start after an app or system update?

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bramdon
Astronaut
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Galaxy S23
This started 2 days ago till today, I have the 8.8.62.71
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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@bramdon Repeat the process listed on the Spotify website precisely, then install this slightly older version from APK. 

https://m.apkpure.com/spotify-music-i/com.spotify.music

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bramdon
Astronaut
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Galaxy S23
Omg thank you dude you are a life saver it worked!
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bramdon
Astronaut
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Galaxy S23
ProofScreenshot_20230806_225339_Spotify.jpg
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23

@bramdon I had a strong feeling that it would, because I was running the "current" version" (the version I shared) without issue. So happy to hear your problem has been fixed! If you felt like I solved your concern, please mark this post as "solved" (accept as solution) so that other Community Members can take advantage of this information. 😄

pulveranu
Constellation
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Galaxy S23
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