I just bought a new S23 on Dec 28th and forgot my unlock passcode. I had too many wrong tries and now my phone is locked. I need to use my fingerprint but it asks me to enter passcode which I forgot.
I only setup my gmail on this phone. Didn't setup my Samsung account on my new phone, so 'find my device' was turned off. I cannot see mt new phone through my Samsung account.
If you are unable to unlock the phone, you can try a factory reset from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate to FACTORY RESET
- Use power button to select
If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it.
I'm afraid that after factory reset it will still ask phone passcode to identify me/user as factory reset will erase all my data, including Gmail as I understood.
If you are unable to unlock the phone, you can try a factory reset from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate to FACTORY RESET
- Use power button to select
If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it.
