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Original topic:

Voicemail #1 not working

(Topic created: 05-13-2023 05:33 AM)
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Sally59
Astronaut
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Galaxy S23

I just got the Samsung 23 plus and I cannot figure out why the number 1 isn't working. It asked me to change the number so I put the number one. I would really like to be able to fix this myself, but when I call the number one it says the call can't go through. When I hold it down it says the same thing. Love everything but this issue! Ugh.

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S23

@Sally59 Typically the number "1" is set as a speed dial for voicemail. It sounds like you may have set it as the actual voicemail number which is dialed. That is not correct. 

The number in

phone app -> 3 dot menu -> Settings -> Voicemail -> Voicemail number

should be the number that your carrier provides to access the voicemail system. 

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Solution
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S23

@Sally59 Typically the number "1" is set as a speed dial for voicemail. It sounds like you may have set it as the actual voicemail number which is dialed. That is not correct. 

The number in

phone app -> 3 dot menu -> Settings -> Voicemail -> Voicemail number

should be the number that your carrier provides to access the voicemail system.