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Volume decreases in middle of watching a video

(Topic created: 01-22-2024 09:27 AM)
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BlueBlurr
Constellation
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Galaxy S23
Anyone else having a issue with the volume of the S23 Ultra? When I'm watching a video rather it's YouTube or something along those lines without my buds connected my volume level would drop for no reason without me touching the phone. Is there a fix for this??

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S23

Hello, welcome to the Community, and thanks for reaching out. I can understand how annoying and inconvenient it is to have your volume lower suddenly while watching videos. You can try clearing your device's cache partition with these steps to see if the behavior is smoothed out:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.

Using the volume buttons to navigate and the power button to select:

- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If this doesn't resolve the behavior, you can try a factory reset, so long as you back up everything you wish not to lose prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



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2 Replies
Iriemango
Comet
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Galaxy S23
Haven't had that problem as yet also have the 23 ultra. Try going to settings sounds and vibration hit the volume button then check your volume on all...media ringtone system and notifications. See if that helps. If you did the new install it might have effected your volumes. It gave my phone some glitches which I had to fix. But few things like the notifications screen is a. bust with its monochrome grey & putting on items & apps I had turned off. Hope this was of some help
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Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S23

Hello, welcome to the Community, and thanks for reaching out. I can understand how annoying and inconvenient it is to have your volume lower suddenly while watching videos. You can try clearing your device's cache partition with these steps to see if the behavior is smoothed out:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.

Using the volume buttons to navigate and the power button to select:

- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If this doesn't resolve the behavior, you can try a factory reset, so long as you back up everything you wish not to lose prior: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



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