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04-20-2023 06:08 PM in
Galaxy S23Solved! Go to Solution.
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04-21-2023 02:59 PM in
Galaxy S23If the settings are correct, try clearing the app cache and repairing the apps in the recovery menu.
To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.
Another option is to back up the data and reset the phone. https://www.samsung.com/us/support/answer/ANS00084702/
Do not auto-restore all apps. Install apps one-by-one testing the phone in between installs to make sure there is not another app causing YT music to open.
We also recommend submitting an error report when the app opens to submit logs to the developers.
If the app continues to open on its own, we recommend reaching out to YouTube for additional assistance.
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