samsung s23 operating system auto refreshing.

[karthi08]

Dear Samsung Customer Care,

I am writing to report an issue with my Samsung Galaxy S23, which has been experiencing automatic screen refreshing without any user input. This issue significantly disrupts my usage and affects the overall experience of the device.

Issue Details:

The screen automatically refreshes or reloads apps and pages without any action from me.

This occurs randomly across different applications, including social media, web browsing, and messaging apps.

The issue persists even after restarting the phone and clearing cache data.

My device software is up to date, and no third-party apps have been installed that could potentially cause this behavior.

Steps Taken to Fix the Issue:

Restarted the phone multiple times.

Cleared cache and app data.

Ensured the latest software updates were installed.

Checked for any conflicting settings, but the issue persists.

I request Samsung to investigate this matter and provide a solution as soon as possible. If needed, I am willing to provide further details or visit a service center for inspection.

@Samsung 

[LongHiker]

@karthi08 Sounds like the next step is to make sure that your important data is backed up and then do a factory data reset. 

[karthi08]

Hii @LongHiker

I've tried multiple times, even visiting the Samsung service center for software reflashes, but the auto-refreshing issue keeps returning within a month. So disappointed with the Samsung OS! 😞 #Samsung #Software #Problem #Phone #TechSupport #Frustration

sample video link 

[LongHiker · Accepted solution]

Does it work properly while booted in safe mode?

If so, it is caused by a 3rd party app which you have installed.

[karthi08]

Not only in 3rd party apps, even the Samsung Office app has this issue! When I use the Samsung camera app to record video, auto-refreshing causes multiple frames to be missing in the recording. How can I accept this? #Samsung #CameraApp #Bug #Software #Problem #TechSupport

[LongHiker]

Samsung doesn't make an Office app. That is Microsoft.

You may have a hardware issue. My S23 Ultra has none of the issues that you are reporting.

[karthi08]

Sorry I mentioned the Samsung official app. I understand, but the Samsung service center said it's a software issue need to reflash. If it's a hardware problem,my phone is under warranty, I need a replacement. I need a proper solution from Samsung. 

#Samsung #Warranty #Smartphone #Repair #ServiceCenter #Problem #Solution

[LongHiker]

You need to contact Samsung Care. This is an user to user discussion area. It is not a direct contact to Samsung Care or support.

[karthi08]

iam already contact customer care and explain everything, and iam not interested to explain what is issue to you, just i want to know this type of issue to every samsung user, and how samsung service center treat me, that are the this i want explain. 

And i just want share my worst experience facing samsung operating system.