Original topic:

5G/4G toggle on Verizon

(Topic created: 05-09-2024 12:07 PM)
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puckfloyd
Asteroid
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Galaxy S24

Recently my husband and I traded in our older phones and got the new Galaxy S24. While we were very excited to get the new phones with better features than out older phones, we were extremely disappointed that we do not have the option to turn off 5G service on the phones. We tried to turn it off on our own, and when that did not work, we went into the store to ask how to do it. The sales person explained that Verizon makes the decision, and they only allow 5G to be turned off on iPhones. I then contacted Verizon headquarters and was told that Samsung made the decision with certain carriers to not allow customers to toggle between 4G and 5G. This presents as a safety concern in my life. 1. I work in an old building with concrete block walls. The 5g service is unreliable and there is often times that I do not have adequate service and cannot make or receive calls while in my building. This concerns me, as I have young children and need to be available by phone in case their school calls with an emergency. 2. My family and I recently took a trip to Pennsylvania. We are unfamiliar with the area and relied on our phones for navigation. When we were in small/rural towns we had a lot of trouble finding service, as the 5G service was extremely low (1 bar) but the phone would not allow us to switch over to 4G where we would have likely had a stringer signal. There were times we had to drive in an unknown area for several minutes in order to obtain an adequate signal. These are just 2 examples of the many that cause me to have concern for the safety of me and my family, and I would like to request to have the option to toggle between 4G and 5G on my current phone or to have a new phone with the option. 

10 Replies
notforhire
Honored Contributor
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Galaxy S24

that option was removed by Samsung at the request of the carriers. perhaps, there's a carrier that still allows it, but I know I can't do it on AT&T.

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JFC76
Cosmic Ray
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Galaxy S24
I have at&t s24+ and im able to turn the 5g off/on.
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notforhire
Honored Contributor
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Galaxy S24
I have unlocked with an AT&T sim and I cannot. I assume you bought your phone from the carrier.
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JFC76
Cosmic Ray
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Galaxy S24
Yes its an AT&T branded phone
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puckfloyd
Asteroid
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Galaxy S24

How are you able to do it?  Is the 24 that different from the +?

 

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RD235
Cosmic Ray
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Galaxy S24
T-Mobile allows us to turn off 5G and 2G. It's already programed for 4G.1715287724036.jpg
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puckfloyd
Asteroid
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Galaxy S24

Thank you, but I need help with Verizon.  How can I convince Verizon and Samsung to come together to make this decision?

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notforhire
Honored Contributor
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Galaxy S24
you can't
Twittie3
Asteroid
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Galaxy S24
I left Verizon, kept raising my bill every month for just myself! I had them for 25 years, divorced then kept them on my own. $100 for unlimited paid off phone is ridiculous! I went abd complained to my store, another store, then on call. No help for 1 person in Verizon on a lower plan! I left them and went to T Mobile. Very happy 😊
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