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Android system keeps stopping, troubleshooting ineffective?

(Topic created: 08-09-2024 05:18 PM)
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Sarge585
Cosmic Ray
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Galaxy S24

Does anyone else have the android system keeps stopping pop up? It's constant with my s24 ultra just in the last 30days but nothing is changing about functioning of the phone

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SamsungRyder
Community Manager
Community Manager
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Galaxy S24

Hello, thanks for reaching out, and I am very sorry to hear the troubleshooting up to a factory reset was ineffective. If that is the case, service is recommended. 

Before going into the service options, I will cover the troubleshooting to attempt beforehand. First is Safe mode, to rule out third-party applications being responsible. If behavior is normal in Safe mode, uninstall applications until it behaves normally outside of Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last thing to try is a factory reset. Back up everything prior (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the reset (https://www.samsung.com/us/support/answer/ANS00062029/).

Once you have exhausted all troubleshooting, service and evaluation is recommended. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

Also, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

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22 Replies
Sarge585
Cosmic Ray
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Galaxy S24
I've tried that along with any cache related to it I've even factory reset the phone
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neilth
Red Giant
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Galaxy S24
Try temporarily booting your phone into safe mode and see if the phone behaves any better. If so, there's likely some third-party malicious software you've installed causing your problem, which is prevented from running in safe mode. If this is the case, you will need to determine which software needs to be uninstalled to permanently solve your problem or factory reset the phone and don't reinstall the malicious software again.
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Sarge585
Cosmic Ray
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Galaxy S24
I've tried that and it's still happening. Could I be a hardware defect? I dont have a pre order model but I got mine right after pre orders finnished
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Solution
SamsungRyder
Community Manager
Community Manager
Options
Galaxy S24

Hello, thanks for reaching out, and I am very sorry to hear the troubleshooting up to a factory reset was ineffective. If that is the case, service is recommended. 

Before going into the service options, I will cover the troubleshooting to attempt beforehand. First is Safe mode, to rule out third-party applications being responsible. If behavior is normal in Safe mode, uninstall applications until it behaves normally outside of Safe mode: https://www.samsung.com/us/support/answer/ANS00062983/

Last thing to try is a factory reset. Back up everything prior (https://www.samsung.com/us/support/answer/ANS00060517/) then perform the reset (https://www.samsung.com/us/support/answer/ANS00062029/).

Once you have exhausted all troubleshooting, service and evaluation is recommended. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung  or to ship the phone in for service, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3. Private Message: https://bit.ly/3hzZfw8

If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

Also, submit an error report via the Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

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Neiner
Asteroid
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Galaxy S24
Kinda
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Jcrr
Cosmic Ray
Options
Galaxy S24
Is there a way to solve the (Android system keeps stopping) whitout reboot it poops up randomly 
BionicBeautress
Cosmic Ray
Options
Galaxy S24
You can always reset your APN back to default (you will find this option under your network settings) Then power cycle your phone and it should fix the problem. I hope this helps. Good luck.
meself
Honored Contributor
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Galaxy S24
There's a few other post on this may want to see if there is a solution
Jcrr
Cosmic Ray
Options
Galaxy S24
Why My S24 ultra Randomly Says (Android system keeps stopping)