jbguinn
Astronaut
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5 hours ago in
Galaxy S24
as title says, I just got this phone today and it's basically unusable. apps are crashing, the keyboard is lagging and going black. every time I type somethingout or try to do something the screen like disappears. I've restarted the phone and turned it off and on again... I don't know what else to do.
7 Replies
neilth
Red Giant
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5 hours ago in
Galaxy S24
Try a factory reset and see how it behaves before installing any external software.
jbguinn
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4 hours ago in
Galaxy S24
That didn't work. Not even through setting it up and it's messing up.
neilth
Red Giant
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4 hours ago in
Galaxy S24
Close this thread and select Support on the lower right and run the diagnostics for the phone. You can then also create an error report describing your problem and the results of the diagnostics. You should then receive a response from Samsung tech support about your phone problem.
jbguinn
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3 hours ago in
Galaxy S24
I don't have a wireless charger for the final test. What do I do?
meself
Neutron Star
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3 hours ago in
Galaxy S24
Can skip that
jbguinn
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4 hours ago in
Galaxy S24
I'm trying to run it but the app crashes
meself
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3 hours ago in
Galaxy S24
Best option submit feedback bottom right support than error report