Original topic:

Had to re-enroll my Biometrics on my S24

(Topic created: yesterday)
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officialguy
Cosmic Ray
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Galaxy S24

Today, I had to re-enroll my fingerprints on my S24. I hadn't had any recent updates that I'm aware of.

 
I previously had 4 fingerprints registered, and it wouldn't recognize any of them.
 
Does anyone have any idea why?
 
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4 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@officialguy I have to go through this procedure during the winter a few times. My hands tend to be dry and the phone won't recognize my dried out fingers. So I delete the oldest and add a new one. 

skibik
Galaxy
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Galaxy S24

Did you change, or add, a screen protector by any chance? If so you would need to redo them. Another thing is to turn on touch sensitivity if it is off. I had mine on and just noticed it was off so not sure if the last update did that, mine still work fine, but I know I had mine turned on after adding a screen protector 6 months ago.

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officialguy
Cosmic Ray
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Galaxy S24
Nope, I didn't add, or remove a screen protector. My hands and screen were clean. I'm baffled by it.
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phurr
Asteroid
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Galaxy S24
Lotion? Moisture?
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