Blurry motion photos

[fumble]

Another issue I'm facing is the blurriness with motion photos. The final shot is clear, but when I click for the motion playback, the entire motion is blurry. With my old s20+, the motion photo playback would be clear and focused throughout. Is there any way to fix this?

[SamsungModerator1 · Accepted solution]

Hi there, thanks for reaching out. We can definitely understand how frustrating and displeasing this may be to have blurry motion photos. These articles contain several troubleshooting steps you can try, including testing the camera in Safe Mode.

For blurry and/or dark photos: https://www.samsung.com/us/support/troubleshooting/TSG01001424/

Camera not focusing: https://www.samsung.com/us/support/troubleshooting/TSG01001297/

Safe Mode (to see if third-party applications are responsible): https://www.samsung.com/us/support/answer/ANS00062983/

If these steps do not work, you can also try a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/

And don't forget to check to make sure there is no film over the camera. This sometimes gets missed. If this does not help, we recommend letting a service technician have a look. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html