Thanks for bringing this concern to our attention. We definitely recommend trying the basic steps of checking your phone's settings. Make sure your phone is not on "Do Not Disturb", restart your phone, and turn off call forwarding (Guide here). If your phone is still going straight to voicemail. This could be a network concern. Try resetting your network by pressing the settings icon. Press General Management. Press Reset. Press Reset mobile network settings. Some members have stated that a factory reset has worked for them. This should be your last troubleshooting step, so make sure to back up your memory. Follow the steps here for performing a factory reset: https://www.samsung.com/us/support/answer/ANS00062029/. You can also try reaching out to your carrier for assistance. There could be an issue with your SIM card.
