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My Bluetooth connects but when I play music, it plays from my phone.

(Topic created: 03-14-2025 08:48 PM)
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MimiVf
Constellation
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Galaxy S24
It shows that is connected but it does not playIt shows that is connected but it does not play on any device. I already went to settings and and made sure that audio was on but still it does not play. What can I do?
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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hey there! I can absolutely understand wanting your music to play through your Bluetooth device while it's connected! I've found some troubleshooting steps that may help!

 

 Check Bluetooth Settings:
Enable Media Audio:
In your phone's Bluetooth settings, make sure the "Media Audio" option is enabled for the connected device (speaker, headphones, etc.). 
Ensure Device is Selected:
Verify that the correct Bluetooth device is selected as the output device for media playback. 
Check for "Audio" Option:
Some car stereos might have a separate "Audio" option that needs to be enabled for music playback. 
2. Investigate App Settings:
Check for Auto Playback:
Some apps (like YouTube Music) might have an option to allow external devices to start playback. Disable this if it's enabled. 
Separate App Sound:
Explore your phone's "Separate App Sound" settings to see if any apps are configured to play through the phone's speakers instead of the Bluetooth device. 
Disable Bluetooth Scanning:
In some cases, disabling Bluetooth scanning might help resolve audio issues. 
3. Troubleshoot Further:
Restart Devices:
Restart both your phone and the Bluetooth device (speaker, headphones, etc.). 
Check for Updates:
Ensure your phone's software and any relevant apps are up to date. 
Reset Network Settings:
As a last resort, you can try resetting your phone's network settings (Bluetooth, Wi-Fi, etc.). 
Check for Conflicts:
Some apps or features might interfere with Bluetooth audio playback. Try disabling or uninstalling recently updated apps to see if that resolves the issue. 

 

If you' ve tried all of these and the issue persists the next thing I would suggest is to have a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

 

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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hey there! I can absolutely understand wanting your music to play through your Bluetooth device while it's connected! I've found some troubleshooting steps that may help!

 

 Check Bluetooth Settings:
Enable Media Audio:
In your phone's Bluetooth settings, make sure the "Media Audio" option is enabled for the connected device (speaker, headphones, etc.). 
Ensure Device is Selected:
Verify that the correct Bluetooth device is selected as the output device for media playback. 
Check for "Audio" Option:
Some car stereos might have a separate "Audio" option that needs to be enabled for music playback. 
2. Investigate App Settings:
Check for Auto Playback:
Some apps (like YouTube Music) might have an option to allow external devices to start playback. Disable this if it's enabled. 
Separate App Sound:
Explore your phone's "Separate App Sound" settings to see if any apps are configured to play through the phone's speakers instead of the Bluetooth device. 
Disable Bluetooth Scanning:
In some cases, disabling Bluetooth scanning might help resolve audio issues. 
3. Troubleshoot Further:
Restart Devices:
Restart both your phone and the Bluetooth device (speaker, headphones, etc.). 
Check for Updates:
Ensure your phone's software and any relevant apps are up to date. 
Reset Network Settings:
As a last resort, you can try resetting your phone's network settings (Bluetooth, Wi-Fi, etc.). 
Check for Conflicts:
Some apps or features might interfere with Bluetooth audio playback. Try disabling or uninstalling recently updated apps to see if that resolves the issue. 

 

If you' ve tried all of these and the issue persists the next thing I would suggest is to have a certified technician take a look at it!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.