Original topic:

My new Galaxy S24 Ultra display will not stay on

(Topic created: 4 hours ago)
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user3NUOT6xVZZ
Constellation
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Galaxy S24

Hi Samsung Support Community,

I just bought a new Galaxy S24 Ultra phone and I love it -- especially the cameras.  But the display will not stay on for more than 15 seconds.  I have set the Screen timout in Settings  for  both 1 min and 2 min, but the display always times out after 15 seconds.  Is there a fix for this?  Thanks.

Zaffer

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5 Replies
edgar17
Asteroid
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Galaxy S24
This issue may be caused by a software glitch or power saving mode. Accessibility features such as magnifier or TalkBack can also affect the screen timeout.
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dandity
Asteroid
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Galaxy S24
I have just been informed that the s24 ultra is old news now and old tech. You should just upgrade to their newest phone(s)
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realaud
Honored Contributor
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Galaxy S24

What are you talking about?  The S24 just came out. it *is* the newest phone.

dandity
Asteroid
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Galaxy S24
This is what I was told today in this forum..."Because the zfold 6 and z flip 6 are brand new phones that cost way more, so they are focusing their attention to those breakthrough tech phones first. S24 ultra is old news now"
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realaud
Honored Contributor
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Galaxy S24

And not everyone wants a foldable, flippable phone, not to mention spend the money for one, and it does not mean that Samsung will stop support for their current line of phones.

You do know people speak out of their butts, don't you? Unless you heard it from an official Samsung release, it's bunk. Everyone wants to think they know something or have an inside track.