My new Galaxy S24 Ultra display will not stay on

[user3NUOT6xVZZ]

Hi Samsung Support Community,

I just bought a new Galaxy S24 Ultra phone and I love it -- especially the cameras.  But the display will not stay on for more than 15 seconds.  I have set the Screen timout in Settings  for  both 1 min and 2 min, but the display always times out after 15 seconds.  Is there a fix for this?  Thanks.

Zaffer

[ibonex]

This issue may be caused by a software glitch or power saving mode. Accessibility features such as magnifier or TalkBack can also affect the screen timeout.

[user3NUOT6xVZZ]

Thanks Asteroid,

I don't have TalkBack or magnifier installed and I tried turning off all power saving modes -- no luck.  Is there anything else I can try.  Is there a way to contact Samsung about this glitch?  Thanks.

Zaffer

[dandity]

I have just been informed that the s24 ultra is old news now and old tech. You should just upgrade to their newest phone(s)

[realaud]

What are you talking about?  The S24 just came out. it *is* the newest phone.

[dandity]

This is what I was told today in this forum..."Because the zfold 6 and z flip 6 are brand new phones that cost way more, so they are focusing their attention to those breakthrough tech phones first. S24 ultra is old news now"

[realaud]

And not everyone wants a foldable, flippable phone, not to mention spend the money for one, and it does not mean that Samsung will stop support for their current line of phones.

You do know people speak out of their butts, don't you? Unless you heard it from an official Samsung release, it's bunk. Everyone wants to think they know something or have an inside track.

[user3NUOT6xVZZ]

Interesting discussion about the relative newness of Samsung Galaxy phones, but does anybody have a solution to my question about my display timing out?

[dandity · Accepted solution]

I do not have this issue, however, I have mine set to 10min with the option to keep the screen on while viewing. It doesn't stay on for 10min but depending on the situation (whether or not I am looking at it) for minutes at a time... 😂

[cwinkler]

I have mine set to stay on while viewing but don't think my phone recognizes me because it won't stay on even while I'm in the middle of reading something and holding the phone up in front of my face. Unless I touch the screen to "refresh" its timing.