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Original topic:

Photo Categories Missing after Smartswitch

(Topic created: 07-01-2024 09:26 AM)
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GotInfluence
Constellation
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Galaxy S24

All the pics are not in one giant cluster.

I had reddit images, downloads, gifs and many more categories. 

Why didn't these transfer.

Also, had to turn in my original phone, so no way to re-run the transfer.

4 Replies
Solution
Robin621k
Honored Contributor
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Galaxy S24
Have you tried to tap on the view all tab? All of the albums should be there.
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Galaxy S24
Have you tried @Robin621k solution? "All of the albums should be there."
You can also check your file folders for the backed up albums (categories) on your new device in Samsung Files, One drive, and/or Google photos. One drive and Google only back up device folders that are toggled on.
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GotInfluence
Constellation
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Galaxy S24

I did and I replied, thanking for the working solution. Just now noticed my reply never showed up.

Robin621k
Honored Contributor
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Galaxy S24
Yay!
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