Picture/Video sharing issues from gallery to social media apps

[users9sDyb9Liz]

For about a month now I've been having trouble sending pictures from my gallery to and social media apps including messenger and WhatsApp on my S24 Ultra. However the same pictures and videos can e shared from Google photos and Samsung My Files with no issues. I don't see and updates for the gallery and the phone is far from being short of memory. Does anybody know a fix?

[realaud]

What is the specific problem you are having with the share feature? Do the share options not come up? Are you getting an error message? 

[users9sDyb9Liz]

When I hit the share button and select messenger chats it says "error, something went wrong please try again later" when I do the same for IG chats it says "unsupported file type" This is even for pics I just took with my camera.

[realaud]

What happens if you go directly into the messe ger chat you want to share the photo with and add the photo that way? Same error?

[users9sDyb9Liz]

No, when I do it that was I'm able to share whatever I want. It's just when I do it directly from the gallery.

[realaud]

Well, that at least eliminates a problem with messenger. Have you cleared the app cache and data on the gallery app? Long press the gallery icon, tap the little circled "i", go to storage and first clear the cache. See if that helped. If not, repeat the process and clear the app data then see if that worked. There is some mixed up communication between the share function and the gallery.

[users9sDyb9Liz]

Yup I've done that.

[realaud]

As a last resort, you may have to factory reset your device and restore your backup. Do make sure you have a backup of your DCIM folder on external media (it's not necessary, but just in case) before doing so.