Picture/Video sharing issues from gallery to social media apps

[users9sDyb9Liz]

For about a month now I've been having trouble sending pictures from my gallery to and social media apps including messenger and WhatsApp on my S24 Ultra. However the same pictures and videos can e shared from Google photos and Samsung My Files with no issues. I don't see and updates for the gallery and the phone is far from being short of memory. Does anybody know a fix?

[realaud]

What is the specific problem you are having with the share feature? Do the share options not come up? Are you getting an error message? 

[users9sDyb9Liz]

When I hit the share button and select messenger chats it says "error, something went wrong please try again later" when I do the same for IG chats it says "unsupported file type" This is even for pics I just took with my camera.

[realaud]

What happens if you go directly into the messe ger chat you want to share the photo with and add the photo that way? Same error?

[users9sDyb9Liz]

No, when I do it that was I'm able to share whatever I want. It's just when I do it directly from the gallery.

[realaud]

Well, that at least eliminates a problem with messenger. Have you cleared the app cache and data on the gallery app? Long press the gallery icon, tap the little circled "i", go to storage and first clear the cache. See if that helped. If not, repeat the process and clear the app data then see if that worked. There is some mixed up communication between the share function and the gallery.

[users9sDyb9Liz]

Yup I've done that.

[realaud]

As a last resort, you may have to factory reset your device and restore your backup. Do make sure you have a backup of your DCIM folder on external media (it's not necessary, but just in case) before doing so.

[users9sDyb9Liz]

I'm really trying to avoid doing that because I've previously done that to try and resolve issues with other phones and it never worked, instead I lost settings and other things. I'll try calling Samsung to see if they have a fix, my service provider didn't.

[realaud]

I understand, that's why I said last resort.  I know people have said they lost stuff on resetting and restoring, but I can say that that has never happened to me and I've done many resets.  As long as there's a current backup it should all go fine.  I would take the insurance of making a full backup using Smart Switch and an external device, such as thumb drive or computer (You'd need high capacity flash drive). That way it would be a complete backup, with all your contacts, settings, apps, etc.  Basically, what is supposed to be included in the cloud backup.  You can restore your cloud backup, and if you find stuff missing, you can restore your Smart Switch backup.

If you contact Samsung, likely their advice will ultimately be to reset the device, because that is usually their first advice.  You can try putting in an error report.  Go to the support tab at the bottom of the home screen of the Members' app and select send feedback or use the text support option. You're going to want to make that backup just in case that's what they advise you to do.