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ā01-18-2024 01:00 AM (Last edited ā01-18-2024 07:08 AM by SamsungRei ) in
Galaxy S24Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,
After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers.
No specific reasons mentioned.
Did anyone find a fix?
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ā01-18-2024 07:07 AM in
Galaxy S24Hello, Everyone.
Thank you for providing all the feedback with the New pre-order along with the trade-in Values concerns. I have tagged the thread as pre-order feedback so that this information can be found easily should our higher-ups request feedback regarding the new launch. As always we would like to remind everyone for assistance with any ordering inquiries, please contact our e-commerce team at, 1-855-726-8721.
We will leave this thread open for community engagement, but all posts regarding, Pre-orders, Promotions, and Trade-in Values will be merged into this thread, in an effort to help our moderators maintain our new S24 board. Thank you so much for your understanding!
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ā01-18-2024 01:07 AM (Last edited ā01-18-2024 01:08 AM ) in
Galaxy S24- Mark as New
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ā01-18-2024 07:07 AM in
Galaxy S24Hello, Everyone.
Thank you for providing all the feedback with the New pre-order along with the trade-in Values concerns. I have tagged the thread as pre-order feedback so that this information can be found easily should our higher-ups request feedback regarding the new launch. As always we would like to remind everyone for assistance with any ordering inquiries, please contact our e-commerce team at, 1-855-726-8721.
We will leave this thread open for community engagement, but all posts regarding, Pre-orders, Promotions, and Trade-in Values will be merged into this thread, in an effort to help our moderators maintain our new S24 board. Thank you so much for your understanding!
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ā01-18-2024 08:21 AM in
Galaxy S24Hi, what is the solution to this problem. Because my vouchers are showing up as redeemed in the Samsung shop app. Both 5% discount and watch vouchers.
This is really disappointing as I have been waiting for the phone launch and preorder for months.
PLEASE HELP. Very disappointed as a Samsung customer.
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ā01-19-2024 06:01 PM in
Galaxy S24ā
āi have screenshots of$150 credit which decreased the two year subscription from$229 to 65.20 and also using the promo code EUREK24 , this subscription when I was checking out included theft and loss. Now it doesn't it seems. I also NEVER got my $50 reservation credit applied. Bait and switch
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ā02-08-2024 12:12 AM in
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ā01-26-2024 11:11 AM in
Galaxy S24After hours on the phone with Samsung Customer Care about my pre-order of a S24 Ultra with a trade-in and an education discount I was told, contrary to what I have been told for a week, that the $399.90 discounted price (of which I have a screenshot) would not be honored because the education discount was "adjusted" by $67 at checkout for a total of $467. For a week I was told a refund of $67 would be processed as a price match. Now the "back office" has decided that the $399.90 price will not be honored. What kind of screwy online experience this has been with a total disregard for customer care. Shame on you, Samsung.
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ā02-05-2024 09:48 PM in
Galaxy S24I am having this same problem, not acceptable. I hope you are able to get the refund.
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ā01-28-2024 02:00 AM in
Galaxy S24Hi there I was Wondering if you know how to add my virtual Cash App card to my Google wallet cause I lost my Cash App card and I can't physically take a photo of it. So I know that if I added and I order another one I can use my virtual cart while The other one gets here thank you.
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ā02-05-2024 09:46 PM in
Galaxy S24I have tried to resolve this problem with the chat agents numerous times. I have attempted to call and now I am resorting to posting on some message board. I would implore you to review the numerous calls and emails I have placed with your company in an attempt to get 2 items promised to me, a refund for $245.69 and an accessory bundle 25 W battery pack + 2wwPD Power adapter. This problem stemmed from the website problems experienced with the launch/preorder.
As an active-duty military family, Samsung was offering a military discount. When we logged into my husband's military account, the discount changed to something more than advertised. I spoke to the chat agents, and they assured me it would be resolved. It was not resolved over the next 24 hours, but shipping dates were being pushed back, so I placed my order. I was sure the pricing would be honored because that's the law in CA.
I spoke to multiple agents who assured me the price match would be processed and I would get the item. I have not; in fact, today, I have spent over 2 hours trying to get this processed. The chat has been disconnected, and I have been placed on hold for 20 minutes before a "support" agent hung up on me. I have screenshots and, recordings, and documentation on multiple tickets where I was assured this would be resolved.
At this point, I can't tell if this was a technical difficulty or if it is perhaps a willful ignorance in an attempt to defraud military families. At this point, I have been over 5 hours troubleshooting your poor e-commerce platform and "customer service." While I like the phone, I don't care for being taken advantage of or lied to.