Reset Enhanced Data Protection recovery code

[jyi786]

I have been trying to get Samsung's help but haven't gotten anywhere with the useless support who just keeps sending me canned answers. I reached out to them via text message and Samsung Members and have gotten no help.

I have a Samsung Galaxy S24 Ultra, on AT&T. The model number is SM-S928U1. I can provide serial and IMEI number on request.

I need help resetting the EDP (Enhanced Data Protection) state for my Samsung Cloud account. I want to enable Enhanced Data Protection for backup, but I forgot the recovery key. Let me be clear: I don't need to restore data, just need to turn on the feature. When I attempt to turn it on, it asks me for the recovery key. I don't have it, and the feature is turned OFF. 

I enabled the Enhanced Data Protection feature once when I first got my phone, but then I disabled it, because I didn't know what the feature was at that time, so that is why I forgot the recovery code. So now I just want to enable it. I don't even care if I delete all the backup data on my account since I'm not trying to restore anything.

I found an option to try to reset the EDP recovery code, but I get an error that the service won't respond. For clarity, I do not have any other device except this one. See screenshot.

Can Samsung please help me out with this one? Please don't tell me to "reset the recovery code in the Samsung Cloud options" because if you look at the screenshot, THE OPTION IS GRAYED OUT.

Thank you!

[acmoo1964]

I called about the same problem. New s24 will not backup and the account I had since 2020 is now not usable. The recovery codes I have are 9 digits, the requested code is now 7 digits. Help desk did not know why, and the account is worthless now including 4 years worth of pass codes, passkey and all data.  Does anyone at samsung know why EDP is bad.