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Original topic:

S Pen randomly comes out on my S24 Ultra?

(Topic created: 10-22-2024 03:07 PM)
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imhines9192
Galaxy
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Galaxy S24

Does anybody else's S Pen just randomly come out of the phone without being clicked/touched? Sometimes, my S Pen will be hanging out and I haven't touched it. It's not too bothersome, but I'm worried it may get lost at some point. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hey there! I can certainly understand being concerned about your S Pen coming out on its own! I would suggest having a certified technician take a look at the device to see why it won't stay!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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5 Replies
patriciostarr
Red Giant
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Galaxy S24
Mine does not well only when i drop my phone i suggest you activate notify if lost incase you drop your s pen
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user_ams007
Planetary Samsung Care Ambassador
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Galaxy S24
Please ensure that there is no dust or debris in the S Pen slot. Try removing the S Pen and use compressed air or something similar to clean the slot. Additionally, inspect the S Pen for any issues or dirt. It should have a slight resistance when you remove it.
Tdinh27
Cosmic Ray
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Galaxy S24
It is possible that you inadvertently made contact with the device, causing it to activate. This is a common occurrence due to the increased protrusion of the device compared to its predecessor, the S23U. I have personally experienced this on rare occasions.
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userJurWk8qNrw
Constellation
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Galaxy S24
Yes. Mine does. Has since I bought it. The response i got when I asked support was "Yes. That's a known issue. We can trade it but they all have that issue." Not helpful, but I haven't lost the pen yet. It seems to stick about halfway.
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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hey there! I can certainly understand being concerned about your S Pen coming out on its own! I would suggest having a certified technician take a look at the device to see why it won't stay!

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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