Front facing camera freezes when using it. Only shows a still image and updates every few seconds to a new image. It either freezes completely and crashes or continues with the lag. Unable to look through front facing camera at all because it freezes on what it's looking at for 10 seconds at a time. A factory reset fixes it but once there's an update it breaks again. It's frustrating considering how much the phone costs. I'd love to show it off and promote the phone to friends and family but I feel as if I'm showing people a broken product. It's an awful feeling having something brand new that feels like you bought it used because something isn't working on it.
I've seen several posts on here regarding this issue with no update.
Samsung, please don't let this continue and give some sort of acknowledgement.
Still no update to this issue. I saw another post with the same issue but it's now deleted. Wondering if they found a solution or not. I'm hoping it's not hardware based. Not even sure how to start that conversation. Are there any Samsung reps on here that can respond
If the camera app is still not working properly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
having the same issue. All the updates have been installed, rest the data, cache cleared. Still having the same issue. Can't even use the front cam at all 😑
I have the same problem, i do factory reset and the problem is the same...samsung told that on april will be an update camera i hope to resolve it but if they dont i will be too dissapointed from samsung because i bought a very expensive phone 1tb storage and i have problem
