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Original topic:

S24 Ultra Front Facing Camera Freeze, lag and crash.

(Topic created: 05-15-2024 09:18 AM)
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userb5eCLWzTIU
Cosmic Ray
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Galaxy S24

Front facing camera freezes when using it. Only shows a still image and updates every few seconds to a new image. It either freezes completely and crashes or continues with the lag. Unable to look through front facing camera at all because it freezes on what it's looking at for 10 seconds at a time. A factory reset fixes it but once there's an update it breaks again. It's frustrating considering how much the phone costs. I'd love to show it off and promote the phone to friends and family but I feel as if I'm showing people a broken product. It's an awful feeling having something brand new that feels like you bought it used because something isn't working on it. 

 
I've seen several posts on here regarding this issue with no update. 
 
Samsung, please don't let this continue and give some sort of acknowledgement.
Nick-2024
Constellation
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Galaxy S24

I have the same problem, i do factory reset and the problem is the same...samsung told that on april will be an update camera i hope to resolve it but if they dont i will be too dissapointed from samsung because i bought a very expensive phone 1tb storage and i have problem

KABS
Asteroid
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Galaxy S24

Same issue same size

Nevim
Constellation
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Galaxy S24

I have encountered the same issue, and it seems I have finally came to a solution: uninstalled the Expert RAW camera app extension from Samsung. 

Members_bukT0yV
Asteroid
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Galaxy S24

Im not using Expert RAW app. But still have the issue.

 
KABS
Asteroid
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Galaxy S24

Same here

KABS
Asteroid
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Galaxy S24

I haven't installed it and I have the same issue

Benino
Constellation
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Galaxy S24

I have the same problem also My battery drain as fast as my old phone; even when screen lock use more battery but in battery consumption there is no open app!!  I resetvsetting ; i thought its by camera filters but nothing has been changed

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Members_bukT0yV
Asteroid
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Galaxy S24

any update on this guys? 

KABS
Asteroid
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Galaxy S24

Ivdtill have the problem

 

melviiin18
Constellation
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Galaxy S24

Applied the May 2024 Security Update but same issue with the front camera. This is so frustrating.