Original topic:

S24 Ultra Front Facing Camera Freeze, lag and crash.

(Topic created: 03-20-2024 02:08 PM)
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userb5eCLWzTIU
Cosmic Ray
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Galaxy S24

Front facing camera freezes when using it. Only shows a still image and updates every few seconds to a new image. It either freezes completely and crashes or continues with the lag. Unable to look through front facing camera at all because it freezes on what it's looking at for 10 seconds at a time. A factory reset fixes it but once there's an update it breaks again. It's frustrating considering how much the phone costs. I'd love to show it off and promote the phone to friends and family but I feel as if I'm showing people a broken product. It's an awful feeling having something brand new that feels like you bought it used because something isn't working on it. 

 
I've seen several posts on here regarding this issue with no update. 
 
Samsung, please don't let this continue and give some sort of acknowledgement.
21 Replies
userb5eCLWzTIU
Cosmic Ray
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Galaxy S24
Still no update to this issue. I saw another post with the same issue but it's now deleted. Wondering if they found a solution or not. I'm hoping it's not hardware based. Not even sure how to start that conversation. Are there any Samsung reps on here that can respond
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, thank you for your feedback. I understand how frustrating it can be when your camera app crashing.

 

Here is a link to troubleshooting steps to assist you with your camera:

https://www.samsung.com/us/support/troubleshooting/TSG01001329

 

If the camera app is still not working properly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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userb5eCLWzTIU
Cosmic Ray
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Galaxy S24
Did not work. Broken again with this most recent update. Factory reset sometimes fixes it temporarily. But breaks once you update or restore
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Members_bukT0yV
Asteroid
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Galaxy S24

having the same issue. All the updates have been installed, rest the data, cache cleared. Still having the same issue. Can't even use the front cam at all 😑

kev_koes
Constellation
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Galaxy S24

same here - I'm from Austria and have exactly the same problem. My camera on my Galaxy S24 Ultra isn't working at all...

SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

It's possible this is a software concern for your device. I have some troubleshooting steps that should help with this matter. Even though you have an Austrian model, the steps should be the same. Let us know if this helps.
http://www.samsung.com/us/support/troubleshooting/TSG01001329/#reset-and-update-the-camera-app 

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KABS
Asteroid
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Galaxy S24

Didn't help I tried all methods mentioned none worked I have had it factory reset. Still got the same issue. It has to with front camera only rare camera are working fine. I believe it is a software issue. Please fix it.

I brought the phone from Hong Kong.

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Nick-2024
Constellation
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Galaxy S24

I have the same problem, i do factory reset and the problem is the same...samsung told that on april will be an update camera i hope to resolve it but if they dont i will be too dissapointed from samsung because i bought a very expensive phone 1tb storage and i have problem

KABS
Asteroid
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Galaxy S24

Same issue same size

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