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‎02-19-2024 03:46 PM (Last edited ‎02-28-2024 06:25 PM by SamsungRyder ) in
Galaxy S24Has anyone found a solution for the AR Search Nearby feature with the SmartTag2 on the S24 Ultra. It's clearly accessing the camera as the green indicator turns on in the tip right corner but the screen stays black and the option for camera never comes up. Just ring or exit out. It also still shows signal strength and distance. UWB is turned on. I've un-installed updates on Google Play Service for AR as well as SmartThings. Thanks in advance
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‎02-28-2024 06:25 PM in
Galaxy S24Hello, welcome to the Community, and thank you for reaching out. Have you tried resetting the SmartTag2? This article contains some helpful information for using the Smart Tags: https://www.samsung.com/us/support/answer/ANS00088244/
For further assistance we recommend reaching out to the SmartThings Team directly, using the below information:
US support: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support: 0333 0000333
SmartThings Community: https://www.community.smartthings.com
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‎02-28-2024 06:25 PM in
Galaxy S24Hello, welcome to the Community, and thank you for reaching out. Have you tried resetting the SmartTag2? This article contains some helpful information for using the Smart Tags: https://www.samsung.com/us/support/answer/ANS00088244/
For further assistance we recommend reaching out to the SmartThings Team directly, using the below information:
US support: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support: 0333 0000333
SmartThings Community: https://www.community.smartthings.com