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S24 Ultra & SmartTag2 AR Search Nearby feature?

(Topic created: 02-28-2024 06:25 PM)
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ImDonnyB
Asteroid
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Galaxy S24

Has anyone found a solution for the AR Search Nearby feature with the SmartTag2 on the S24 Ultra. It's clearly accessing the camera as the green indicator turns on in the tip right corner but the screen stays black and the option for camera never comes up. Just ring or exit out. It also still shows signal strength and distance. UWB is turned on. I've un-installed updates on Google Play Service for AR as well as SmartThings. Thanks in advance 

Donny B
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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, welcome to the Community, and thank you for reaching out. Have you tried resetting the SmartTag2? This article contains some helpful information for using the Smart Tags: https://www.samsung.com/us/support/answer/ANS00088244/

For further assistance we recommend reaching out to the SmartThings Team directly, using the below information:

US support: 1-866-813-2404

US: support@smartthings.com

UK: support@smartthings.co.uk

UK support: 0333 0000333
SmartThings Community: https://www.community.smartthings.com

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