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ā02-14-2024
03:00 PM
(Last edited
ā03-11-2024
04:12 PM
by
SamsungJoJo
) in
Hey All,
Like many others I have been having issues with the camera system on my s24 ultra. It appears to take significantly worse photos than my s21 ultra in a lot of scenarios. I primarily use Pro mode JPEGS with auto setting. I think part of the issue is the auto white balance is off, so photos appear yellow and the auto exposure is off so pictures appear over exposed and less detailed. Here are some comparison shots I took for reference.
s21 Ultra
S24 Ultra
S21 Ultra
S24 Ultra
S21 Ultra
S24 Ultra
I can adjust white balance and exposure manually to get better pictures, but I miss picture opportunities more often with the s24 ultra because because it takes time to fiddle with the settings. I have also tried changing all of the settings in the camera app and in the camera assistant app as well as turning off super HDR in the gallery app, but I find the camera under performs regardless of the settings.
I've also experienced the issue where post processing ruins what would otherwise be good photos. This does not happen in Pro mode with JPEGS or in Photo mode with 12mp, but happens in every other mode I've tested. Here is a comparison using expert raw mode with RAW files.
After the post processing
Same exact photo before the post processing
I have contacted support, done all of the troubleshooting steps, allowed support to remotely control my phone and done a factory reset, but these problems persist. I was then recommended to go an authorized repair center. The repair center ran diagnostics on the phone and found no faults. I contacted Samsung again and they said there was an update coming in February that should fix these issues and if the phone is not repairable they can replace it. I am skeptical about these issues being fixed with a software update, because no reviewers mentioned these issues and I don't think they occurred on the s23 ultra which has very similar hardware.
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ā02-14-2024 05:15 PM in
Galaxy S24This might be a great option to see the effects of the updates.
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ā02-25-2024 06:53 PM in
Galaxy S24I got the update on Friday and there are no discernable differences for the issues I documented above with auto white balance and auto exposure in pro mode or post processing making photos worse in expert raw mode. I've also noticed the autofocus seems to glitch out sometimes and make the entire frame out of focus, but double tapping the subject correctly focuses on the subject.
I've mostly come around on the camera system being overall better than on my s21 ultra though. It is annoying having to adjust white balance and exposure for almost every photo, but I do think the results are overall better especially on the telephoto lenses. I can more consistently get less washed out colors in medium-low light and moving targets are easier to capture clearly. Because the sensor captures so much light, I can increase shutter speed without sacrificing exposure or colors looking washed out in more situations.
I suspect that whatever "improved" or "ai" algorithm that they are using for auto exposure and white balance performs worse for my niche use case of aquarium photography. Perhaps it works great in more typical scenarios. I don't know. I hope there are more software improvements moving forward.
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ā02-25-2024 07:07 PM in
Galaxy S24I'm sending my S24 Ultra back tomorrow and putting the money away for the S25 Ultra next year after discovering that all the AI features I wanted are coming to the S23 Ultra at the end of March.
I feel that the $750 Trade-in value of my phone plus the out-of-pocket expense of $467.
It's not worth it.
If I had a S21 or even S22, it would be worth the upgrade.
I love my S23 Ultra,
Waiting another year, I feel, will make a difference.
Good luck everyone with your S24 Ultras! Take care
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ā02-14-2024 06:24 PM (Last edited ā02-14-2024 06:24 PM ) in
Galaxy S24- Mark as New
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ā02-14-2024 06:34 PM in
Galaxy S24- Mark as New
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ā02-14-2024 07:41 PM in
Galaxy S24- Mark as New
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ā02-14-2024 09:00 PM (Last edited ā02-14-2024 09:03 PM ) in
Galaxy S24- I have even worser issue regarding camera . I have issue with strange lens shadow in night pictures when using expert raw . This phone is the worst phone I ever bought from Samsung and looks like it's factory deffect . When you use expert raw and use 50 iso and shutter speed 1/500 for example in the night , you will see strange circles . Even with normal camera app these rings will slightly appear which ruin the photos . My s21 ultra does not have this issue
ā
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ā02-14-2024 11:59 PM in
Galaxy S24Pro Mode is broken, the dng files currently have no advantage in dynamic range as they should, tell support.
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ā02-18-2024 04:28 AM in
Galaxy S24I am also facing the same camera issues with Samsung s24 ultra. Though it has 200mp camera. The output is really worse. Earlier I had s22 plus in which the photographs are awesome. Now I am very much upset by seeing the photos taken. Waiting for the update from samsung otherwise I need to go for selling of this phone.
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ā02-25-2024 10:15 AM in
Galaxy S24![](/skins/images/BDF6CB81A0FD25CAA9C167BEC1CF8CAF/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/BDF6CB81A0FD25CAA9C167BEC1CF8CAF/responsive_peak/images/icon_anonymous_message.png)