Original topic:

S24 Ultra data radio stops working

(Topic created: 2 weeks ago)
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NoneYa916
Galaxy
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Galaxy S24
I am trying to decide if this new issue with my wife's phone is phone related or SIM related. Lately her phone keeps losing its ability to receive data through the mobile data radio. The only way to get connected is to reboot the phone or put in airplane mode and then back out. The fact that bring the data connection back makes me feel like it's a hardware issue and not Sim related. I haven't tried a new SIM card, reset network seeing, it factory reset yet because the issue started a couple days ago and well today makes the 3rd occurrence so need to try and isolate the issue. 

Any suggestions from the community?


*Phone is fully updated with the Nov 1 security update as of yesterday.
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3 Replies
CasualMember
Comet
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Galaxy S24
You should get a new SIM to see if it works. If it does not, it is a hardware problem.
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neilth
Red Giant
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Galaxy S24
Take your phone to your carrier. They are responsible for your phone's connectivity.
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cialofi62
Cosmic Ray
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Galaxy S24
Try disabling 5g and connect to lte service only. 5g may get slow data speeds during congestion
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